Technical Service Agreements
 
Setpoint Systems Corporation is serious about keeping its customers happy.  Reinforcing Setpoint’s goal of delivering the best customer service, SSC developed Technical Support Agreements (TSAs) which provide at least one year of high quality service and support for an economical price. Included in each TSA is coverage on the basic systems design, operation and maintenance. Plus, TSAs cover troubleshooting, phone support, training, round-the-clock support, database backup, system tuning for energy conservation, discount of material purchases, reduced hourly service rates and guaranteed seating in Delta Controls training classes held in our Corporate Training Center.  Additionally, SSC can offer extended warranty coverage on system components as an add-on to each customer’s comprehensive Technical Service Agreement.
 
To accommodate diverse customer needs, each TSA is customized to fit each customer’s unique situation.  With services such as web-accessible control, monitoring, and metering, SSC provides customers with the ability to manage and control their systems from multiple locations. Furthermore, SSC offers 24-hour Remote Monitoring, thus ensuring customers greater peace of mind.
 
Choosing Setpoint Systems means that you get a TSA that is right for your building:.Purchase a Technical Support Agreement (TSA) by contacting a Setpoint Systems representative at 800-372-8837 or 303-733-2300.